1. Introduction
At IRAD Academy GmbH, we value the opinions and feedback of our students. This policy outlines the procedures for submitting complaints and feedback to ensure they are addressed promptly and fairly.
2. Complaint Submission Methods
Students can submit complaints through the following channels:
- Email:
Send your complaint to info@iradacademy.de with the subject line “Complaint – [Your Name].”
- Postal Mail:
Complaints can be mailed to:
IRAD Academy GmbH
Bismarckstraße 67, 45128 Essen, Germany
- Course Administration Office:
Visit the Course Administration Office in person during working hours to file a written complaint.
- Online Form on the Website:
Visit our Contact Page on the website, fill out the form, and write your message in the designated area. Your submission will be reviewed promptly.
- Written Complaints:
Whenever possible, complaints should be submitted in writing to ensure clear communication of the issue.
3. Information Required for Complaints
To process your complaint efficiently, please include the following details: Full name and contact information (email and phone).
Course name and instructor (if applicable). A clear description of the issue or concern.
Any relevant supporting documents (if available).
4. Response Time
- Acknowledgment:
Complaints will be acknowledged within 2 business days of receipt.
- Resolution:
A formal response or resolution will be provided within 5 business days of receiving the complaint.
- Delays:
If additional time is required for investigation, the student will be notified with an expected resolution timeline.
5. Confidentiality
- All complaints will be handled
- Information will only be shared with relevant staff members involved in resolving the
6. Appeals Process
If a student is not satisfied with the resolution of their complaint, they may request a review by senior management.
Appeals must be submitted within 7 days of receiving the initial resolution. The review process may take an additional 5-10 business days.
7. Feedback Submission
Students are encouraged to provide general feedback on courses and services through: Feedback forms provided during or after the course.
The Contact Page on our website.
Email submissions to info@iradacademy.de
8. Contact Information for Complaints and Feedback
For any inquiries or to submit a complaint or feedback, please use the following contact details: Email: info@iradacademy.de
Postal Address:
IRAD Academy GmbH
Bismarckstraße 67, 45128 Essen, Germany
Phone: +49 176 93147778
Course Administration Office: Visit during office hours.
Website Contact Form: Visit our Contact Page and fill out the complaint form.
9. Compliance and Updates
This policy complies with German consumer protection laws and EU regulations. IRAD Academy GmbH reserves the right to update this policy, and any changes will be published on our official website.
